DIGITAL LIBRARY SERVICES AND USER BEHAVIOR IN NIGERIAN UNIVERSITIES: AN EXPECTATION-CONFIRMATION MODEL ANALYSIS

Abstract

This study investigates the behavioral factors influencing university students’ continued use of digital library services in Nigeria, applying the Expectation Confirmation Model (ECM) as the theoretical framework. A structural equation modeling approach was employed to test a conceptual model developed from ECM constructs, such as the perceived usefulness, confirmation, satisfaction, and continuance intention, augmented by system quality and perceived ease of use. Primary data were collected via an online survey distributed across multiple universities in Lagos State, Nigeria, using random sampling techniques. The empirical findings demonstrate that confirmation significantly affects both perceived usefulness and satisfaction, which in turn influence students’ intention to continue using digital library services. Additionally, system quality and perceived ease of use emerged as significant predictors of satisfaction. The study contributes to the literature on digital service adoption in developing contexts by offering evidence-based insights that inform the design, implementation, and policy surrounding academic digital infrastructures. Recommendations are provided for enhancing system quality, managing user expectations, and ensuring equitable digital access in higher education.